Tampa Bay
Benjamin Franklin Plumbing
14.43
14.43
Overview
Need fast emergency plumbing in Clearwater, FL? Benjamin Franklin Plumbing offers 24/7 service for leaks, clogs, and more. Call us anytime!
Features
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Wheelchair accessible restroom
Wheelchair accessible seating
Onsite services
Gender-neutral restroom
On-site parking
Repair services
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Quality
Pricing
Innovativeness
Overall
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The business location under review has demonstrated a strong overall performance, with a rating of 4.7 out of 5. The quality of service provided has been consistently high, with a rating of 4.5, indicating that customers have been satisfied with the work completed by the plumbers. The pricing of the services has also been deemed reasonable, with a rating of 4.8, suggesting that customers feel they have received good value for their money. However, the innovativeness of the business has scored the highest, with a rating of 4.9, indicating that the business has successfully incorporated new and effective solutions into its operations.
Despite the positive reviews, there are a few areas of concern that have been noted by customers. Some reviewers have mentioned that the business can be overpriced, with one customer stating that the company charged $250 per hour for labor, which they felt was excessive. Another reviewer mentioned that they were pressured into purchasing additional services, which made them feel uncomfortable.
The reviewers have also praised the professionalism and knowledge of the plumbers, with many mentioning that they were courteous, knowledgeable, and efficient. Several reviewers have also noted that the plumbers were willing to go the extra mile to ensure that the customer was satisfied, with one reviewer mentioning that a plumber named Tom was willing to install a new sink faucet that was not part of the original plan.
Overall, the business location under review has demonstrated a commitment to providing high-quality services to its customers, with a focus on professionalism, knowledge, and customer satisfaction. However, there are some areas that need improvement, including pricing transparency and avoiding high-pressure sales tactics.
Some common issues mentioned by customers include:
* Overpriced services, with one customer stating that the company charged $250 per hour for labor.
* Pressure to purchase additional services, with one reviewer feeling uncomfortable due to this practice.
* Some reviewers have mentioned that the company did not pull a permit for a job, which they felt was necessary.
* One reviewer mentioned that they received a bogus water test report after asking for a quote, which made them question the company's honesty.
Despite these issues, the majority of reviewers have been extremely satisfied with the services provided by the business location under review, with many praising the professionalism, knowledge, and efficiency of the plumbers.
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