Novus Spine & Pain Center is a reliable destination for those seeking sports medicine physicians, medical services, and pain management. The center is conveniently located at Building 631, Mid-Florida Dr Drive, Lakeland City, and is easily accessible by phone at +18635834445 or through their website at http://www.novusspinecenter.com.The center's working hours are Mondays to Thursdays from 8:00 AM to 5:00 PM, and Fridays from 8:00 AM to 12:00 PM. It's best to make appointments in advance, as walk-ins may not be accommodated.Patients have praised Dr. Benito Torres, DO, for his expertise and caring approach. He takes the time to listen to patients' concerns and educates them on their treatment options. The staff is also commended for being professional, polite, and helpful.However, there have been instances where patients experienced poor communication and customer service. Some reported difficulty in getting in touch with the office or receiving a response to their inquiries.Despite this, the majority of patients have reported positive experiences, citing Dr. Torres' dedication to relieving pain and improving their quality of life. He has successfully helped patients manage chronic pain, overcome injuries, and regain their mobility.One patient appreciated Dr. Torres' willingness to try alternative solutions, such as stem cell procedures, to address their specific needs. Another patient commended his bedside manner, saying he spends all the time needed with each patient and never rushes them.However, one patient had a negative experience, citing a lack of concern from Dr. Torres, who suggested that their pain was being caused by their own behavior rather than a legitimate medical issue.Overall, Novus Spine & Pain Center appears to be a reputable institution with a compassionate and dedicated medical team. While there may be instances of poor communication, the majority of patients have reported positive experiences and have credited Dr. Torres with improving their quality of life.