This apartment complex seems to be a decent place to live, with a 3.7-star overall rating from third-party sources. Residents praise the friendly and helpful staff, with many describing them as "like family" and appreciative of the office's efforts to connect with the community.The complex appears to have a pet-friendly policy, with wheelchair-accessible parking and entrance, making it more inclusive for people with disabilities. However, there are some issues with customer service, with a few reviewers complaining about unreturned calls and unhelpful staff.One major concern raised by a reviewer involves a parking scam, where a car was towed despite the owner's efforts to obtain permission. This incident suggests a lack of consideration for residents and visitors alike. On the other hand, many reviewers appreciate the complex's commitment to providing a safe and supportive community, with some even crediting it with helping them turn their lives around.The working hours appear to be limited, with the office only open on weekdays from 9:00 to 17:00, which may be inconvenient for those with non-traditional schedules.Overall, while Belmont Heights Estates seems like a good option for some, its inconsistent customer service and parking issues may deter others.