I found the location to be quite convenient for people in need of car rentals, especially those with mobility issues. The address is easily accessible, and the building seems well-maintained. The car rental agency itself appears to be well-organized and has a good selection of vehicles. The staff, especially Elon, seems to be very accommodating and willing to go the extra mile to ensure customers have a great experience. In fact, several reviewers have mentioned how Elon's exceptional customer service and communication made their rental experience stress-free and enjoyable.
However, one reviewer mentioned a subpar experience with an older vehicle that had some issues, which might raise concerns about the quality of the fleet. Another reviewer mentioned being charged extra fees, which could be a point of contention for some customers. It's worth noting that the agency emphasizes its "no surprise" policy, but some customers might still find themselves facing unexpected charges.
Overall, the agency seems to excel in terms of customer service, pricing, and innovativeness, but might need to improve the quality of its vehicles.