This location seems to have a decent reputation, but there are some areas that need improvement. The quality of service seems to be a bit inconsistent, with some customers receiving excellent service from Kim, while others have had negative experiences. The agency appears to have a strong focus on providing affordable insurance options, which is a major plus. However, the fact that some customers have reported receiving junk mail despite requesting to be removed from the list is a significant issue.The location is wheelchair accessible, which is a nice touch, but the lack of consistency in customer service quality is a concern. The agency has a strong online presence, with a website and phone number listed, but the quality of their online marketing seems to be hit or miss.Some customers have been with the agency for 20 years, which suggests a high level of loyalty and satisfaction. However, others have had very negative experiences, including claims of unprofessional behavior and poor communication. Overall, this location seems to be a mixed bag, and potential customers should be aware of the potential risks and inconsistencies.The working hours seem to be standard, with the agency open Monday through Friday from 9am to 5pm. However, it's worth noting that some customers have reported issues with communication and follow-through, which may impact the agency's ability to meet its working hours.Ultimately, this location is not without its strengths and weaknesses. While some customers have had excellent experiences, others have had significant issues. Potential customers should do their research and carefully evaluate the agency's strengths and weaknesses before making a decision.