This real estate agency is generally well-liked by its clients, with a rating of 4.5 out of 5. The quality of service is also high, with a rating of 4.2, indicating that clients are generally satisfied with the assistance and guidance provided by the agency's agents.However, there are some areas for improvement. The pricing of the services seems to be a mixed bag, with some clients feeling that the costs were reasonable while others felt that they were too high. This has resulted in a rating of 4.5 out of 5 for pricing.In terms of innovativeness, the agency has a strong rating of 4.7, indicating that clients feel that the agency is always looking for new and innovative ways to help them achieve their real estate goals.Overall, this agency seems to be doing a good job of meeting the needs of its clients, but there are some areas for improvement, particularly in terms of pricing.The agency's features, such as wheelchair accessibility and online appointments, suggest that they are committed to providing a high level of service to their clients. The agency's working hours are also convenient, with extended hours on Saturdays and Sundays.However, there is one major issue that has been raised by a client - a very poor experience with one of the agents, Colleen Nash, who was described as forgetful, micromanaging, and argumentative. This suggests that the agency may have some issues with agent quality control and training.It's worth noting that the vast majority of clients have had positive experiences with the agency, and the agency's rating of 4.5 out of 5 suggests that they are doing many things right. However, the issue with Colleen Nash suggests that the agency needs to take a closer look at their agent training and quality control procedures to ensure that all clients receive the high level of service that they deserve.