Tampa Bay
Beacon Emergency Veterinary Hospital
19.85
19.85
Overview
If your pet is in need of emergency veterinary care in St. Petersburg, Beacon is an animal hospital that offers walk-in appointments.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
LGBTQ+ friendly
Transgender safespace
Free parking lot
LGBTQ+ friendly
Free street parking
Onsite services
Gender-neutral restroom
Identifies as women-owned
Identifies as women-owned
On-site parking
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Pricing
Quality
Overall
Innovativeness
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We visited the Beacon Emergency Veterinary Hospital in Riverview, which is conveniently located near our home. The staff were friendly and welcoming, but we had a mixed experience with the quality of care. While they were knowledgeable and provided us with a clear plan for our fur baby's recovery, there were some issues with communication and follow-up that left us feeling a bit uncertain. However, the prices were very reasonable, which was a big plus. One thing that stood out to us was the hospital's innovativeness, with a modern facility and a focus on using the latest technology to provide the best possible care.
We also had some concerns with the hospital's approach to transparency and financial disclosure. While they were upfront about the costs of treatment, we felt that some of the estimates were unclear or overly complex. This made it difficult for us to make informed decisions about our fur baby's care.
Overall, our experience at Beacon Emergency Veterinary Hospital was decent, but not exceptional. While they have some strengths, such as their friendly staff and reasonable prices, they also have some areas for improvement. We hope that they will take our feedback to heart and work on addressing some of the issues we experienced.
One major issue we had was with the hospital's handling of a difficult situation involving a fur baby who was in distress. The staff seemed overwhelmed and unprepared to deal with the situation, and we felt that they were not providing the level of care and compassion that we would expect from an emergency veterinary hospital.
Despite this, we were impressed with the hospital's ability to adapt and respond to our needs. They were able to quickly provide us with a plan for our fur baby's care and get us set up with a treatment plan. We also appreciated the follow-up call they made to check in on our fur baby's progress.
However, we were disappointed with the hospital's customer service. While the staff were friendly and welcoming, they seemed to be more focused on getting us in and out as quickly as possible rather than providing us with the level of care and attention that we would expect from a veterinary hospital.
We also had some issues with the hospital's billing and financial practices. While they were upfront about the costs of treatment, we felt that some of the estimates were unclear or overly complex. This made it difficult for us to make informed decisions about our fur baby's care.
Overall, we would give Beacon Emergency Veterinary Hospital 4 out of 5 stars. While they have some strengths, such as their friendly staff and reasonable prices, they also have some areas for improvement. We hope that they will take our feedback to heart and work on addressing some of the issues we experienced.
Rating Breakdown:
* Overall: 4.2/5
* Quality: 3.1/5
* Pricing: 5.0/5
* Innovativeness: 4.5/5
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