This business seems to be a well-established and reputable auto repair shop. The overall rating suggests a positive experience, but with some minor issues. The quality score indicates that customers generally receive good work, but with some inconsistencies. The pricing score is high, suggesting that customers feel they get a fair deal. The innovativeness score suggests that the business is somewhat innovative in its approach, but may not be pushing the boundaries in terms of new technologies or methods. However, the business seems to have made an effort to cater to various needs of customers, such as providing wheelchair accessible parking and entrance.Some of the comments suggest that the staff is friendly, knowledgeable, and honest, which is a major plus for an auto repair shop. However, there are a few comments that mention issues with work being done incorrectly, which is a concern. One customer mentioned that the business charged them to redo work that was not done correctly, which is unacceptable. Another customer had an issue with a product they purchased, which was not up to their expectations.The business seems to have a strong focus on customer service, with many customers praising the staff for being friendly, helpful, and polite. However, there are some comments that suggest the business can be arrogant and dismissive at times, which is a negative trait.Overall, this business seems to be a solid choice for auto repair and other services, but it's essential to keep an eye on the quality of work and ensure that customers receive accurate and reliable service. It's also worth noting that the business has had some issues with customer satisfaction, such as a customer who had a bad experience with their exhaust manifold. The business should take steps to address these issues and ensure that customers receive the best possible service.