The staff at Bayside Care Center can be caring and helpful, as seen in their responses to emergencies like a hurricane. The facility also seems to provide a good level of care and communication with patients and their families. However, there are also issues with the quality of care, as some reviewers have mentioned rude and unhelpful nurses. Additionally, some reviewers have reported a lack of cleanliness and presence of pests, which is concerning. The facility's management team seems to be committed to the residents, but there are still some issues with customer service, such as unreturned phone calls. Overall, the facility seems to have some strengths, but also some weaknesses that need to be addressed. One major concern is the presence of pests, such as cockroaches and rodents, which can be a serious health risk.