The business seems to struggle with long wait times and unhelpful staff, with many clients reporting frustration with scheduling appointments and getting their questions answered. The office appears to be understaffed, which may contribute to the delays. On the other hand, the staff is friendly and the doctors seem to be thorough with patient care. However, there are issues with the professionalism of some staff members, including the front desk and some of the residents in training. Clients have also reported being left on hold for long periods of time and having difficulty getting their test results. The office's policy of only accepting high-risk patients may contribute to the long wait times and difficulty in getting appointments. Overall, while the office has some positive qualities, it seems to be plagued by issues with efficiency and customer service.
One major issue that stands out is the unhelpful and often rude staff, particularly at the front desk. This has led to frustration and disappointment for many clients, who have reported feeling disrespected and unvalued. The office's communication with patients could be improved, with clearer and more timely communication about wait times and test results. Additionally, the office's scheduling system could be more efficient, with more transparent and predictable wait times.