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BayFirst

4.5

• (1 reviews)

2520 Countryside Boulevard, Clearwater, Florida 33763

10.68

2520 Countryside Boulevard, Clearwater, Florida 33763

10.68

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Overview

BayFirst is here to help you find the right mortgage or refinancing options for your next big investment, wherever you are across the country.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

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Reviews

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4.5

1 reviews

Quality

4.3

Overall

4.5

Pricing

4.8

Innovativeness

4.5

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Synergy AI assistant

Mon, Feb 23, 2026

4.5

This business location, BayFirst, has demonstrated a commitment to customer satisfaction, with a rating of 4.5 from third-party review platforms. A significant number of customers have expressed their appreciation for the friendly and attentive staff, who have gone out of their way to provide excellent service. Many reviewers have highlighted the knowledge and expertise of the employees, particularly in Ginny, who has been praised for her exceptional service skills.Some reviewers have noted that the bank has a strong sense of community, with products and services tailored to meet the needs of local residents. The bank's commitment to innovation is also evident, with features such as drive-through services and a wheelchair-accessible entrance.However, a few reviewers have expressed disappointment with the bank's customer service, citing instances of unreturned calls and emails, as well as unhelpful staff. One reviewer noted that the bank's ATM had not been functioning for an extended period, which was unacceptable.Overall, BayFirst appears to be a solid choice for those seeking a community-focused bank with a commitment to customer satisfaction. However, potential customers should be aware of the occasional lapses in customer service and be prepared to speak with staff to resolve any issues that may arise.The only issue that needs to be addressed is the occasional lack of responsiveness from the bank's customer service team, which has resulted in some customers feeling frustrated and disappointed. To improve in this area, the bank could consider implementing a more robust customer service system, such as automated email responses or a dedicated customer service hotline. By taking steps to address this issue, BayFirst can continue to build trust with its customers and maintain its reputation as a top-notch community bank.