The overall business score of this urgent care center is 4.2. The quality of care provided by the medical staff and professionals is generally high, with a score of 4.1. However, it appears that the pricing of services is not a major concern for most customers, as there is no score provided for this aspect. Additionally, there is not enough information to determine the innovativeness of the business.Upon reviewing the client feedbacks, it is clear that the majority of customers have had positive experiences at this urgent care center. Many praise the friendly and professional staff, efficient check-in process, and quick diagnosis and treatment. However, there are some negative reviews that highlight long wait times, lack of communication from staff, and dissatisfaction with the quality of care received.It is also worth noting that there is a significant gap in wait times between urgent care visits, with some customers waiting for over an hour and others being seen within 5-10 minutes. This suggests that the business may need to improve its management and staffing to ensure that all customers receive timely and efficient care.In terms of innovativeness, it is unclear what specific innovations or advancements this business has implemented. However, the use of online scheduling and the presence of a digital form for customer feedback suggest a willingness to adopt new technologies and engage with customers.Overall, while this urgent care center has many strengths, it could benefit from improvements in wait times and customer communication. By addressing these areas, the business can continue to provide high-quality care and improve its overall reputation.