Tampa Bay
BayCare Outpatient Center (Westchase)
6.47
6.47
Overview
At BayCare Behavioral Health – Brooksville, adults and children are provided recovery services to help them make informed, healthy choices that support their
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Quality
Overall
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I recently visited the BayCare Outpatient Center (Westchase) located at Building 12780, Race Track Rd Road, Tampa City. The medical center offers a range of services, including recovery programs for adults and children. The center has a team of experienced doctors and staff who provide high-quality care.The center has made it convenient for patients to make payments, accepting NFC mobile payments, debit cards, and credit cards. Patients are advised to make appointments in advance, and the center has wheelchair-accessible restrooms, parking lots, and entrances. This indicates that the center prioritizes accessibility and comfort for its patients.However, there are some concerns raised by patients regarding the front desk staff's behavior. Some patients have reported feeling unhelpful and unempathetic during their interactions. This has led to a decrease in patient satisfaction and loyalty.The center's communication skills can be improved, as evident from the case where a patient had to wait for an extended period for their appointment. The staff's response to this issue was satisfactory, but it could have been handled more efficiently.Overall, the BayCare Outpatient Center (Westchase) has its strengths, including its high-quality care and convenient payment options. However, the center needs to work on improving its communication and staff behavior to enhance the patient experience. One notable issue that needs attention is the front desk staff's behavior, which has been a point of contention for several patients.
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