Tampa Bay
BayCare Medical Group Primary Care (Sun City Center)
23.68
23.68
Overview
At BayCare Behavioral Health – Brooksville, adults and children are provided recovery services to help them make informed, healthy choices that support their
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
On-site parking
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Quality
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This BayCare Medical Group Primary Care in Sun City Center location seems to be a decent option for those in need of medical services. The majority of reviews praise the staff, particularly Melissa Moyers and Mr. Ortiz, for their kindness, professionalism, and attentiveness to patients. They also appreciate the clean and efficient office environment.However, there are some issues that have been reported by several patients. Some providers, such as Cecilia Carag and Dr. Ortiz, have been criticized for their dismissive and gaslighting behavior, particularly towards women. Others have experienced long wait times, dismissive attitudes, and a lack of respect for their informed refusal to undergo certain tests.One patient had a particularly disturbing experience, claiming to have been subjected to aggressive behavior by Mr. Ortiz, who allegedly insisted on administering an unwanted test despite her clear refusal. This pattern of disregard for patients' autonomy and rights has been reported by multiple individuals, highlighting a concerning trend.Despite these issues, the office has also received praise for its wheelchair accessibility, on-site parking, and willingness to accommodate patients with complex medical needs. The staff has been commended for their friendly and welcoming nature, making patients feel heard and cared for.It's worth noting that the office seems to be improving, with some patients mentioning a positive experience after switching to a different provider, such as Melissa Moyers. However, the persistent issues with certain providers and staff members need to be addressed to ensure that patients receive the quality care they deserve.In order to improve, the office should focus on providing more comprehensive training to its staff on patient-centered care, informed refusal, and respect for patients' autonomy. Additionally, they should implement more robust measures to prevent and address instances of dismissive behavior and gaslighting. By doing so, they can create a more positive and supportive environment for their patients.
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