Tampa Bay
BayCare Medical Group
12.39
12.39
Overview
At BayCare Behavioral Health – Brooksville, adults and children are provided recovery services to help them make informed, healthy choices that support their
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
Quality
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This location appears to be a reliable source for medical services, particularly in family practice and primary care. However, several issues have been reported by patients. Some doctors seem to be unprofessional and lack empathy, as evident from the case where a doctor canceled an appointment without providing a reasonable explanation or apology. Additionally, patients have experienced difficulties in obtaining correct medical records, which can be frustrating and time-consuming. The location has a wheelchair-accessible entrance, parking lot, and restroom, indicating that it is committed to inclusivity. Payments are accepted through various methods, including NFC mobile payments, debit cards, and credit cards. Unfortunately, the clinic's customer service and communication with patients have fallen short in some cases. The waiting area is sometimes empty, and doctors have been known to cancel appointments without warning or explanation. Patients have reported feeling disrespected and taken advantage of by the clinic's billing practices, which can be confusing and costly. On the other hand, some patients have had positive experiences, praising the friendly reception staff and the ease of filling out medical forms online. However, the overall experience is marred by a lack of transparency and poor communication. The clinic has a 2.0 rating on third-party platforms, which suggests that many patients have been dissatisfied with their experience. To improve, the clinic should prioritize patient care and communication, ensuring that patients receive the service and respect they deserve.
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