This business location has a poor overall rating, indicating a significant number of issues with the services provided. The quality of care is also a major concern, with many customers expressing frustration with the level of service and expertise. However, some customers have noted that the pricing is reasonable. On the other hand, the business seems to lack innovativeness and is often slow to adapt to changing needs.Some of the major issues with this business location include a lack of communication and follow-up, with many customers having to call repeatedly to get their needs met. This is particularly concerning for customers who require life-saving equipment, such as oxygen concentrators. Additionally, the business has been criticized for its inflexible and unaccommodating approach to customer needs, with some customers being told that they must use a particular product or service, even if it is not the best option for their specific situation.One of the few bright spots for this business location is its accessibility, with many customers noting that the physical location is easily accessible and that the staff is friendly and helpful. However, this is not enough to overcome the significant issues with the quality of care and the business's overall approach to customer service.Overall, this business location is struggling to meet the needs of its customers, and significant changes are needed to improve the quality of care and customer satisfaction. Some customers have reported excellent experiences with specific staff members, such as Paul Niemi, but these are unfortunately rare. Many customers have reported feeling frustrated, disrespected, and even lied to by the business.