Tampa Bay
BayCare Behavioral Health- Brooksville
37.31
37.31
Overview
At BayCare Behavioral Health – Brooksville, adults and children are provided recovery services to help them make informed, healthy choices that support their
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
On-site parking
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Pricing
Innovativeness
Overall
Quality
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This BayCare Behavioral Health - Brooksville location has received a mixed bag of reviews from patients and families. While some reviewers have praised the kind and caring therapists, as well as the office staff, others have expressed frustration with the inconsistent care, long wait times, and unprofessional behavior from certain staff members.
Some reviewers have reported difficulty scheduling appointments, with many saying they have been left on hold for extended periods of time or have had to reschedule multiple times. Others have expressed frustration with the lack of communication from staff, including a reported incident of a doctor being "unavailable" and not informing patients of the change.
Additionally, some reviewers have reported issues with the quality of care, including a reviewer who stated that their therapist "humiliated" them in front of their wife, and another who reported that their medication was not being refilled in a timely manner.
On the other hand, some reviewers have praised the office staff for being "nice and ready to help" and have noted that the classes and therapy sessions were educational. However, the overall experience has been marred by a lack of organization and communication, which has left many reviewers feeling frustrated and disenchanted.
One issue that stands out is the long wait times and difficulty scheduling appointments. Reviewers have reported having to wait in the waiting room for extended periods of time, and some have even reported being left on hold for over an hour. This has led to feelings of frustration and disappointment among many reviewers.
Despite some positive experiences, the majority of reviewers have expressed dissatisfaction with the overall quality of care and the behavior of certain staff members. It is clear that there are some significant issues that need to be addressed in order to improve the experience for patients and families.
It's worth noting that the innovativeness of the location is lacking, with many reviewers feeling that the location is stuck in the past and not keeping up with modern mental health practices. This is a significant concern, as it suggests that the location may not be providing the most effective and evidence-based treatments for patients.
Overall, while some reviewers have had positive experiences at BayCare Behavioral Health - Brooksville, the majority have expressed dissatisfaction with the quality of care and the behavior of certain staff members. It is clear that there is room for improvement in this location, and addressing the issues mentioned above would be a good starting point.
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