The business has a good overall score, with most clients being satisfied with the quality of service. However, the pricing score is slightly lower, indicating that some clients feel it's overpriced. The innovativeness score is also decent, suggesting that the business is keeping up with modern veterinary practices. Clients praise the friendly and caring staff, with many feeling like their pets are treated like family. The business is LGBTQ+ friendly and has a wheelchair-accessible entrance, restroom, and parking lot. Clients appreciate the efficient service, with many being seen on the same day for emergencies. Some clients have mentioned that the business is a bit pricey, but most feel it's worth it for the quality of care their pets receive. One client had a negative experience with the business, feeling that they were treated unfairly due to a computer glitch that lost their records. However, the business has apologized and tried to make amends. Overall, the business seems to have a strong reputation for providing quality care and excellent customer service.