Tampa Bay property management company Bay Area Real Estate & Rentals, Inc. has received a mix of positive and negative reviews from clients. On one hand, many reviewers have praised the company's professionalism, responsiveness, and willingness to go above and beyond to meet their needs. They have also highlighted the company's ability to find and keep quality tenants, as well as their fair pricing.
However, there have been some issues with communication and customer service. A few reviewers have reported difficulties in getting in touch with the company or receiving prompt responses to their inquiries. One reviewer even mentioned that they felt discriminated against because of their race.
Additionally, some reviewers have expressed concerns about the company's handling of maintenance issues and the transparency of their policies. One reviewer mentioned that they had to pay a deductible for repairs, which they felt was unfair. Another reviewer reported that they were charged for cleaning fees and removal of a couch, even though the place was already clean and they didn't remove a couch.
Despite these issues, many reviewers have reported a positive experience with Bay Area Real Estate & Rentals, Inc. and have praised the company's staff, particularly Megan and John, for their exceptional customer service and professionalism.
Overall, the company's strengths lie in its ability to provide a wide range of services, including property management, real estate, and financial services. However, there are some areas for improvement, particularly in terms of communication and customer service. The company's pricing is also a major advantage, with many reviewers praising the company's fair rates.
The company's innovativeness is evident in its use of technology to handle financials and reporting. They have also implemented a system for handling maintenance issues and repairs, which has improved their response time and customer satisfaction. However, there is still room for improvement in terms of transparency and communication with clients.