The location is a Bay Area Legal Services office that offers free legal advice and referrals to Florida residents aged 60 and older. However, the experience for some clients has been marred by difficulties in getting in contact with the office, long wait times, and a lack of responsiveness. One client reported being left on hold for half an hour before being hung up on by a representative who spoke Spanish. Others have expressed frustration with the office's complex and time-consuming process. Some clients have been able to receive helpful assistance from specific attorneys, such as Jim Moss, who have gone above and beyond to provide support. Overall, the office seems to be having trouble meeting the needs of its clients, but there are a few shining examples of staff members who are making a positive impact. The office is wheelchair accessible, with a parking lot and entrance that are suitable for people with mobility issues. The working hours are consistent from Monday to Friday, but it appears to be closed on weekends. It is worth noting that some clients have reported feeling like they were not taken seriously or that their concerns were not addressed. This issue seems to be a recurring problem, and it is not clear if the office is taking steps to address it.