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Bay Area Infectious Disease Associates
16.16
16.16
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Quality
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The location has a convenient address and is easy to find. The phone number and website are available for patients to reach out and make appointments. The office hours are standard, but it's worth noting that they close early on Fridays. The office is wheelchair accessible, which is a plus for patients with mobility issues. NFC mobile payments, debit cards, and credit cards are accepted, making it convenient for patients to pay their bills.The staff is friendly and welcoming, with many patients praising their kindness and professionalism. The nurses, particularly Morgan, Ashton, and Amanda, have been mentioned multiple times for their excellent care and bedside manner.However, there are some issues with the office's efficiency and communication. Some patients have reported difficulty getting through to the office by phone, and others have experienced long wait times for appointments. Additionally, there have been some issues with billing and insurance claims, which has caused frustration for some patients.One patient reported a negative experience with an employee named Tia, who they found to be condescending and unhelpful. Another patient had a bad experience with Dr. Zamora, who they felt dismissed their concerns and didn't listen to their symptoms.Overall, the office has its strengths and weaknesses. While the staff is generally friendly and caring, there are some issues with efficiency and communication that need to be addressed. With some improvements in these areas, the office could provide an even better experience for its patients.
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