This business has a high overall rating, indicating a positive experience for most customers. The quality of their work is consistently good, with many customers praising the professionalism, punctuality, and quality of the service. Pricing seems to be reasonable, although some customers have noted that it can be higher for certain services. The business also shows innovativeness in their approach to reglazing and refinishing surfaces, with many customers appreciating the modern and sleek finishes they achieve.
However, there is one issue that stands out - communication. Several customers have mentioned that they had trouble getting in touch with the owner or staff, or that they felt rushed or pressured into scheduling appointments. Additionally, there have been some instances where the business failed to meet expectations, such as a customer who had a crack in their tub that was not covered under warranty. It's clear that the business is working to address these issues and improve their communication and customer service.
Overall, this business is a solid choice for customers looking for high-quality reglazing and refinishing services. However, they may need to work on improving their communication and customer service to maintain a perfect score.
Here are some suggestions for improvement:
* Improve communication with customers, including responding to phone calls and messages in a timely manner.
* Clarify warranty and service expectations with customers upfront.
* Consider offering more flexible scheduling options to accommodate customer needs.
* Continue to innovate and improve their services, such as offering new finishes or products.