The business location under review is a medical service center that offers Applied Behavior Analysis (ABA) therapy for children with autism. The center has a wheelchair-accessible facility, parking lot, and entrance, making it easily accessible for people with disabilities. The staff is knowledgeable and caring, as evident from the numerous positive reviews from satisfied clients. However, there is one issue that stands out - the management's lack of professionalism and experience, as mentioned in a negative review.
It seems that the center's management can be unresponsive and dismissive towards clients' concerns, which may lead to dissatisfaction. Some clients have reported issues with employee turnover and lack of communication from the management team. Furthermore, the center's policies and procedures may not always prioritize the needs of clients, as seen in the review where a client was unfairly cancelled from sessions due to the center's own scheduling conflicts.