Basil Appliance is a reliable choice for appliance repair and sales. The store has a wide range of products from various brands, and the staff is knowledgeable and helpful in finding the right appliances for customers' needs. The prices are competitive, and the store offers a service guarantee, which gives customers peace of mind. However, some customers have experienced issues with the repair process, such as long wait times and difficulty in getting parts. The store's parking lot is wheelchair accessible, and they offer same-day delivery, which is a convenient option for customers. Basil Appliance is a woman-owned and LGBTQ+ friendly business, which is a plus for customers who value diversity and inclusivity.
One of the main issues that customers have reported is the difficulty in getting their appliances repaired in a timely manner. Some customers have had to wait for weeks or even months for their appliances to be fixed, which can be frustrating and inconvenient. Additionally, some customers have reported that the repair technicians are not always knowledgeable about the latest appliances and technologies, which can lead to delays and additional costs. Despite these issues, Basil Appliance has a strong commitment to customer satisfaction and is willing to work with customers to resolve any problems that may arise.