This business is a pet trainer with a focus on in-home dog training, making it convenient for pet owners to get help with their furry friends. The company has a good reputation, with an average rating of 4.2 out of 5 stars. The quality of service seems to be mixed, with some customers reporting excellent results, while others were not satisfied. Pricing seems to be a bit high, with one customer reporting a $2000 bill for 4-5 visits, but others seem to think it's worth the investment. The company appears to be innovating in the field of dog training, with a focus on simple and easy-to-follow methods. However, one major issue is a lack of clear communication, which led to misunderstandings and miscommunication between customers and the company. Several customers reported feeling attacked or yelled at by the company's representatives, which is concerning. On a positive note, customers rave about the company's trainers, particularly Susan, who are knowledgeable, professional, and responsive to customer needs. Overall, this business has the potential to be excellent, but it needs to work on its communication and customer service skills to build trust with its customers.