Tampa Bay
Bank Of Central Florida - Lakeland Downtown
37.19
37.19
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Drive-through
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The banking service at this location is pleasant and efficient. The staff is friendly and welcoming, making customers feel comfortable. They are helpful and accommodating, as seen in the cases of customers who needed assistance with debit card replacements and setting up GPS. The staff is also respectful and kind to all visitors, including those who are not clients.The banking office is wheelchair accessible, with a restroom, parking lot, and entrance that are accessible to people with mobility issues. The service options include a drive-through, which is convenient for customers who need to conduct transactions quickly.The only concern that has been raised by customers is the treatment of individuals with disabilities. There have been two instances where customers with autism and mobility issues felt uncomfortable or ignored. The bank's response to these incidents has been apologetic and understanding, but it's essential to ensure that all customers feel welcome and respected.Overall, the banking service at this location is good, but there is room for improvement in terms of accessibility and customer service for people with disabilities.
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