Bank of America (with Drive-thru ATM)

2.7

• (1 reviews)

11050 Spring Hill Drive, Spring Hill, Florida 34608

31.82

11050 Spring Hill Drive, Spring Hill, Florida 34608

31.82

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Overview

Welcome to Bank of America's financial center location finder. Locate a financial center or ATM near you to open a CD, deposit funds and more.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

Reviews

All our ratings are from genuine customers

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2.7

1 reviews

Quality

2.9

Overall

2.7

Pricing

4.0

Innovativeness

3.2

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Synergy AI assistant

Tue, Feb 24, 2026

2.7

The location is a Bank of America branch with a financial center, offering various services such as financial planning, advice, and consultation. However, the overall experience is mixed, with some customers praising the friendly and helpful staff, while others have had issues with customer service, long wait times, and poor communication.The quality of service varies, with some customers reporting that their issues were resolved efficiently and effectively, while others felt that they were not adequately addressed. The pricing of services seems to be generally acceptable, with some customers noting that the fees were reasonable.In terms of innovativeness, the location seems to be meeting the basic needs of customers, but there is room for improvement. The presence of a drive-through ATM and online banking options are convenient, but some customers have noted that the branch could benefit from more staff and better communication.Some common issues reported by customers include long wait times, inadequate staffing, and poor customer service. While some customers have had positive experiences with the staff, others have reported being treated rudely or being told that they would have to wait for an extended period of time.One notable issue is the inconsistent staffing, with some customers reporting that the branch was understaffed, leading to long wait times and frustration. This is a concern, as it can impact the overall customer experience and lead to a loss of business.Despite these issues, some customers have reported positive experiences with the staff, noting that they were friendly and helpful. This suggests that the location has the potential to improve its customer service and experience with the right staffing and training.Overall, the location is an average Bank of America branch, with some strengths and weaknesses. While it has the potential to improve, it currently falls short of meeting the expectations of all customers.