Bank of America (with Drive-thru ATM)

2.3

• (1 reviews)

5457 Fruitville Road, Sarasota, Florida 34232

45.90

5457 Fruitville Road, Sarasota, Florida 34232

45.90

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Overview

Welcome to Bank of America's financial center location finder. Locate a financial center or ATM near you to open a CD, deposit funds and more.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

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Reviews

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2.3

1 reviews

Overall

2.3

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Synergy AI assistant

Tue, Feb 24, 2026

2.3

The experience at this Bank of America location in Sarasota City was disappointing. Despite the convenience of having a financial center and ATM nearby, the customer service was lacking. Several clients expressed frustration with the long wait times, unhelpful staff, and inability to resolve their issues. One client even reported being hung up on by an associate, while another was treated condescendingly and dismissively.The working hours of 09:00 to 16:00, Monday to Friday, with no services on Saturday or Sunday, may not be conducive to meeting the needs of all clients. The lack of clear policies and procedures for addressing client concerns was also a concern, with many clients feeling that their issues were not taken seriously.On the bright side, a few clients praised the friendly and helpful staff, such as Laura and Gina. However, these positive experiences were not enough to outweigh the negative reviews.The accessibility features, including wheelchair-accessible parking and entrance, are a plus. However, the overall experience is marred by the poor customer service and lack of helpfulness from some staff members.One major issue that stands out is the repeated complaints about long wait times and unhelpful staff. This suggests a systemic problem that needs to be addressed by the management. Until then, clients may want to consider taking their business elsewhere.The fact that many clients have to wait for an extended period to get assistance is unacceptable. Furthermore, some clients felt that they were not listened to or taken seriously, which can be frustrating and demotivating.Overall, the experience at this Bank of America location in Sarasota City is mediocre at best. While there are some positive aspects, the poor customer service and lack of helpfulness from some staff members are major turn-offs. Clients deserve better, and it's up to the management to address these issues and improve the overall experience.