Tampa Bay
Bank of America (with Drive-thru ATM)
37.03
37.03
Overview
Welcome to Bank of America's financial center location finder. Locate a financial center or ATM near you to open a CD, deposit funds and more.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
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Pricing
Quality
Innovativeness
Overall
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This location of Bank of America has a mixed reputation among customers. While some reviewers have had positive experiences with friendly and helpful staff, others have reported long wait times, rude service, and difficulties with phone calls being answered. The overall rating of 3.5 reflects this inconsistency. Quality of service is a concern, with some customers expressing frustration with the bank's inability to meet their needs. Pricing is also a mixed bag, with some customers feeling that fees are too high, while others appreciate the competitive rates offered by the bank. Innovativeness is a strength, with some customers appreciating the bank's use of technology to make transactions easier. However, this is not enough to offset the negative experiences reported by many customers.Some customers have reported long wait times, with one reviewer stating that they waited for 20 minutes to speak with a representative. Others have reported being put on hold for extended periods of time, only to be disconnected or ignored. This lack of responsiveness can be frustrating for customers who need assistance with their accounts.Rude service has also been a concern at this location. One reviewer reported being treated like a "criminal" by a branch manager, while another reviewer stated that a teller was "rude and condescending." These types of interactions can damage the bank's reputation and lead to lost customers.On the other hand, some customers have reported positive experiences with the staff at this location. One reviewer praised a banker named Patasha Lowery for being "EXCELLENT" and going above and beyond to help with their needs. Another reviewer appreciated the friendly and helpful service they received from the staff.Overall, while this location of Bank of America has some strengths, it also has significant weaknesses that need to be addressed. With a focus on improving customer service and responsiveness, this bank could potentially improve its overall rating and attract more customers.One issue that stands out is the bank's phone system, which has been criticized by several reviewers. The system is slow to respond, and customers have reported being put on hold for extended periods of time or being disconnected. This can be frustrating for customers who need to contact the bank with a question or concern.The lack of staff during peak hours has also been a concern, with some reviewers reporting long wait times to speak with a representative. This can be a challenge for customers who need to conduct business with the bank in person.Additionally, some reviewers have reported difficulties with notarizing documents and cashing checks, with one reviewer stating that they were "skipped" in line and had to wait 20 minutes for assistance.Finally, the bank's hours of operation have been criticized by some reviewers, with one stating that they close too early and that the drive-through window is not always open. This can be a challenge for customers who need to conduct business with the bank outside of regular hours.Overall, while this location of Bank of America has some strengths, it also has significant weaknesses that need to be addressed. With a focus on improving customer service and responsiveness, this bank could potentially improve its overall rating and attract more customers.
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