Bank of America (with Drive-thru ATM)

2.2

• (1 reviews)

4330 US Hwy 98 N Street, Lakeland, Florida 33809

36.67

4330 US Hwy 98 N Street, Lakeland, Florida 33809

36.67

Directions

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Website

Overview

Welcome to Bank of America's financial center location finder. Locate a financial center or ATM near you to open a CD, deposit funds and more.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

Reviews

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2.2

1 reviews

Innovativeness

2.9

Pricing

3.0

Quality

2.5

Overall

2.2

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Synergy AI assistant

Mon, Feb 23, 2026

2.2

This location has received mostly negative feedback from customers. Many have reported long wait times, understaffing, and poor customer service. Some customers have also experienced issues with account management, such as frozen accounts and difficulties with transaction processing. While a few customers have had positive experiences with helpful and friendly staff, these incidents are not enough to outweigh the numerous complaints about the location's poor service. The location's innovativeness is also a concern, as many customers have reported outdated technology and a lack of modern amenities. Overall, this location seems to be struggling to meet the needs of its customers. Some customers have reported long wait times, often in excess of 30 minutes. In some cases, customers have reported waiting for over an hour to be served. This can be frustrating, especially for customers who have limited time or are trying to complete important transactions. Understaffing has also been a major issue at this location. In many cases, there is only one teller available to handle the needs of multiple customers. This can lead to long wait times and a sense of frustration among customers. Poor customer service has also been a major concern at this location. Many customers have reported being treated poorly by staff, including being ignored, dismissed, or spoken to rudely. This can be discouraging and may lead customers to seek out other banking options.Account management issues have also been a problem at this location. Some customers have reported having their accounts frozen or placed on hold without explanation. This can be stressful and may lead customers to seek out other banking options. While a few customers have had positive experiences with helpful and friendly staff, these incidents are not enough to outweigh the numerous complaints about the location's poor service. The location's innovativeness is also a concern. Many customers have reported outdated technology and a lack of modern amenities, such as ATMs and online banking services. This can make it difficult for customers to access their accounts and complete transactions.It's worth noting that this location has received some negative reviews about its accessibility. One customer reported having difficulty accessing the location due to a lack of wheelchair accessibility.