Bank of America (with Drive-thru ATM)

2.2

• (1 reviews)

2309 James L Redman Parkway, Plant City, Florida 33563

27.01

2309 James L Redman Parkway, Plant City, Florida 33563

27.01

Directions

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Overview

Welcome to Bank of America's financial center location finder. Locate a financial center or ATM near you to open a CD, deposit funds and more.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

Reviews

All our ratings are from genuine customers

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2.2

1 reviews

Pricing

4.8

Overall

2.2

Innovativeness

2.9

Quality

2.4

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Synergy AI assistant

Mon, Feb 23, 2026

2.2

The Plant City location of Bank of America has a mixed reputation among customers. While some praise the friendly staff and convenient services, many express frustration with the slow service, long wait times, and inadequate staffing. The branch is often understaffed, with only one or two tellers available during peak hours, leading to wait times of 20-40 minutes or more.Despite some positive reviews, the majority of customers have had negative experiences, citing issues with customer service, staff attitudes, and lack of helpfulness. Some customers have even reported being discriminated against or treated rudely by staff. The branch's hours of operation are also inconsistent, with some customers experiencing unexpected closures or early openings.The drive-thru service is particularly problematic, with customers waiting for 30-40 minutes or more to make a simple transaction. The branch's phone service is also often unhelpful, with customers being put on hold for extended periods or being told to come in person to resolve issues.The only redeeming quality of the branch is its relatively affordable pricing, with customers giving high marks for the low fees associated with its services. However, this is not enough to make up for the many issues customers have experienced.One major issue that stands out is the lack of innovation and willingness to adapt to customer needs. Despite numerous complaints, the branch has failed to address the staffing issues, leading to continued poor service. This lack of effort has led to a decline in customer satisfaction and loyalty.Overall, the Plant City location of Bank of America is a branch that falls short of expectations. While some customers have had positive experiences, the majority of customers have been disappointed by the slow service, inadequate staffing, and lack of helpfulness.