This financial center has had a number of complaints regarding its customer service. Many customers have reported long wait times, both in the drive-thru and in the lobby. Some have even had to wait in line for over 30 minutes to make a simple transaction. Furthermore, several customers have expressed frustration with the lack of staff available to assist with transactions, often citing that only one teller is working, despite multiple customers waiting in line. The financial center has also been criticized for its lack of accessibility, with some customers reporting that the phone is often unattended and that online systems do not work properly. One customer even reported having to wait for over 10 days to hear back from the bank regarding a previous request. Despite these issues, some customers have reported having a positive experience with certain staff members, such as Nicole and Robert, who were described as friendly and helpful. However, these positive experiences are not enough to outweigh the numerous complaints regarding the financial center's customer service and accessibility.