This Bank of America location in Kissimmee, FL is an average place to visit. The quality of service is subpar, with many customers complaining about long wait times, rude staff, and unhelpful tellers. However, the pricing is reasonable, and the location is easily accessible.Some of the major issues with this location include:* Long wait times, often over 30 minutes, even when there are multiple tellers available.* Rude and unhelpful staff, including managers who seem to not care about customer service.* Inconsistent service, with some customers reporting that they were helped quickly and efficiently, while others were left waiting for extended periods.Despite these issues, the location is wheelchair accessible, and the staff is friendly and welcoming when you finally get to speak with them. The branch is also open during reasonable hours, making it convenient for customers who need to visit during business hours.Overall, while this location has some redeeming qualities, the poor quality of service and long wait times make it a less-than-ideal place to visit. If you're looking for better service and shorter wait times, you may want to consider visiting a different Bank of America location.