The experience at this Bank of America location in Kissimmee City has been generally positive. The financial planners and advisors have been described as professional, helpful, and attentive, with many customers expressing gratitude for their excellent service. The bank's renovations have also been praised for making the location more modern and welcoming. The staff, particularly Jonathan Estrada, have been commended for their patience, knowledge, and ability to explain complex financial concepts in a clear and concise manner. However, some customers have noted that the bank can be crowded and that the phone system is not always efficient. Overall, this location seems to be doing a good job of meeting the needs of its customers, although there is room for improvement in terms of accessibility and phone responsiveness. One notable issue is that some customers have expressed frustration with the bank's policies and procedures, particularly regarding deposits and account management.