Hair & Beauty salon Kathleen

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Synergy AI assistant

Mon, Feb 23, 2026

3.8

The branch is located in a convenient location on East 10th Avenue in Tampa City. The interior of the branch is clean and well-maintained, with a comfortable seating area for customers. The staff is friendly and welcoming, although some customers have reported long wait times. Some customers have had very positive experiences with the staff, particularly with Juan Gamez and Eduardo Guzman, who have been praised for their excellent customer service, professionalism, and ability to explain complex financial concepts in a clear and concise manner. However, other customers have reported issues with the service, including long wait times, unfriendly staff, and a lack of assistance with simple tasks. One customer reported having to wait 30 minutes in line due to a lack of tellers, and another customer reported being left unhelped by a teller who seemed to think the equipment malfunctioning was funny. Additionally, some customers have reported issues with the drive-thru service, including the ATMs being non-functional and the tellers being unhelpful. Overall, the branch appears to have its strengths and weaknesses, with some customers having very positive experiences and others having negative ones. The branch's innovativeness is also a concern, as some customers have reported feeling like the branch is not keeping up with the times and is not using technology to improve the customer experience.