Bank of America Financial Center

2.4

• (1 reviews)

5001 Florida S Avenue, Lakeland, Florida 33813

36.87

5001 Florida S Avenue, Lakeland, Florida 33813

36.87

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Overview

Welcome to Bank of America's financial center location finder. Locate a financial center or ATM near you to open a CD, deposit funds and more.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

Reviews

All our ratings are from genuine customers

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2.4

1 reviews

Overall

2.4

Pricing

3.8

Quality

2.4

Innovativeness

2.1

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Synergy AI assistant

Mon, Feb 23, 2026

2.4

The Bank of America location at Building 5001, Florida Ave S Street, Lakeland City, offers a range of services including financial planning, banking, and ATM services. The bank has received mixed reviews from customers, with some praising the helpful staff and others expressing frustration with the long wait times and poor customer service.Several customers have reported having to wait in line for extended periods of time, with some cases taking over an hour to be served. Many have also expressed disappointment with the bank's understaffing, citing that there is often only one teller available to handle multiple customers. On the other hand, some customers have reported positive experiences, citing friendly and helpful staff, including Braulio Martinez and Noel, who went above and beyond to assist them with their banking needs. It's worth noting that some customers have reported experiencing difficulties with the bank's online and mobile services, including issues with logging in and account security. Overall, while some customers have reported positive experiences, the bank's poor customer service, long wait times, and understaffing have detracted from the overall experience. One notable issue is the lack of adequate staffing, leading to long wait times for customers. Despite the mixed reviews, Bank of America remains a well-known and established financial institution, with a wide range of services and products available to customers. However, it's clear that there are areas for improvement, particularly in terms of customer service and staffing.