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Banfield Pet Hospital

3.6

• (1 reviews)

1540 N Dale Mabry Highway, Tampa, Florida 33607

4.48

1540 N Dale Mabry Highway, Tampa, Florida 33607

4.48

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Overview

See a vet in Altamonte Springs, FL. Our animals hospital offers preventive petcare for dogs and cats. See us for wellness checkups, pet vaccines, and more.

Features

Wheelchair accessible parking lot

LGBTQ+ friendly

Appointments recommended

Appointment required

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Reviews

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3.6

1 reviews

Overall

3.6

Innovativeness

4.4

Pricing

3.8

Quality

4.1

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Synergy AI assistant

Mon, Feb 23, 2026

3.6

The business location has received a mix of positive and negative reviews. While some reviewers praised the staff for being friendly and knowledgeable, others expressed frustration with the wait times, poor communication, and high prices. The location's commitment to innovation is commendable, but some reviewers felt that it prioritized profits over pet care.Some of the reviewers mentioned that the staff was unprofessional, lacked effective communication, and had a high turnover rate. They also reported being put on hold for extended periods, having to wait for long periods to see a veterinarian, and being charged extra for services not previously discussed. However, others praised the staff for being helpful, knowledgeable, and genuinely caring about the pets.The reviewers also expressed concerns about the prices, with some feeling that they were overcharged for services and others finding the prices to be reasonable. Some reviewers appreciated the convenience of the location being inside a PetSmart store, but others felt that this arrangement detracted from the overall experience.It's clear that the location is trying to be innovative in its approach to pet care, offering a range of services and programs. However, this may come at the cost of prioritizing profits over pet care, as some reviewers felt. Overall, the location seems to be striving for a balance between providing quality care and being competitive in the market, but more attention needs to be paid to addressing the concerns of its customers. A notable issue that emerges from the reviews is the length of time it takes for pets to be seen by a veterinarian after being dropped off for appointments. Some reviewers reported waiting for 4-6 hours, which is unacceptable and can cause undue stress for both pets and owners. This issue should be addressed promptly to improve the overall experience for customers.