The business has an overall score of 3.8 out of 5. It seems that the services and quality of the work vary greatly, as some clients have had excellent experiences, while others have been dissatisfied with their hair styles. The pricing is generally good, with some clients noting that it's competitive and reasonable. However, there is a noticeable lack of innovation in the services offered, as many clients mention that they've been to the same shop for years and the staff continues to do the same styles with little to no variation. There have been several complaints about rude staff, long wait times, and a general lack of professionalism. However, there are also many positive reviews praising the staff's courtesy, the speed and quality of the services, and the reasonable prices. Some clients have mentioned that the shop is not particularly clean, and that the staff can be rough on the hair. Despite these issues, many clients have continued to return to the shop, indicating that the pros outweigh the cons for them. One major issue that stands out is the communication breakdown between the shop and clients, with several clients mentioning that they were told one price over the phone, only to be charged a higher price when they arrived.