This business has a good reputation in Polk City City, with a decent rating of 4.0 based on third-party reviews. The location is easily accessible, with a wheelchair-accessible parking lot, and it's open 24/7, making it convenient for pet owners. However, the business has had some issues with communication, as evidenced by several reviews from customers who were unhappy with the lack of response or follow-through.The co-brands with Backwoods Bluetick Kennels suggest a focus on high-quality animals, which is consistent with some of the positive reviews from satisfied customers who have received puppies from the business. However, there have been issues with customer service, including one customer who claimed not to have received a refund for a deposit.Overall, this business seems to be a decent option for pet owners in the area, but it's essential to be aware of the potential communication issues and to be patient when interacting with the staff.One notable issue is the lack of response from the business in several cases, which has led to frustration among customers. It's unclear whether this is a result of a busy schedule or a lack of attention to customer service.