Tampa Bay
B & J Self Storage
56.07
56.07
Features
Wheelchair accessible parking lot
Submit a review
Pricing
Quality
Overall
Submit a review
The business has its issues. One major problem is the unprofessional behavior of some employees. There are reports of a customer service representative who hung up on a customer after being asked for their name. Another customer was treated rudely and told to stop "fishing for prices." This kind of behavior is unacceptable and can make customers feel unwelcome. Some customers have also reported issues with pests and moisture damage in their storage units. The facility's security cameras didn't work, which allowed someone to break into a customer's fifth wheel. On the other hand, some customers have reported easy access to the facility and cleanliness. However, the pricing of the storage units is a bit high. The facility's innovativeness is unknown, but it seems to be lacking in some areas. The owner's behavior is also unprofessional, as seen in the case of a customer who missed a payment due to financial reasons and was ignored by the owner. The owner even went as far as auctioning off the customer's belongings without giving them proper notice. This kind of behavior is unacceptable and can damage the reputation of the business. Overall, the business needs to work on improving its customer service and addressing some of the issues that customers have reported.
Own this business?
Categories
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS