This business has an excellent reputation, with a high overall score. It seems that customers have had consistently great experiences with the company, praising their quality of service, professionalism, and value for the price. However, there was one instance where a customer reported a frustrating experience with unreturned calls. The company has responded to this complaint, indicating a commitment to addressing customer concerns. The innovativeness of the business is notable, as they have adapted to changing customer needs and preferences, offering a wide range of services, including pest control, termite control, and home inspection. Their team of experts, including Mark, Matthew, and Richard, has received high praise from customers for their thoroughness, knowledge, and courtesy.