Tampa Bay
B&D Towing & Recovery
13.14
13.14
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This business is a mixed bag. On one hand, the 24/7 towing service is a huge plus, and the staff can be friendly and helpful at times. However, there are several issues that drag the overall rating down.Some customers have experienced long wait times, with some reporting delays of up to 4 hours. This is unacceptable for a business that claims to offer fast and reliable service. Additionally, some customers have reported being overcharged or having additional fees added to their bill without explanation.On the other hand, some customers have had positive experiences with the business, particularly with drivers like Cletus and Crystal, who have been praised for their professionalism and kindness.The business's response to complaints has been varied, with some customers reporting that their concerns were ignored or dismissed. However, in some cases, the business has taken steps to address customer concerns and provide compensation.Ultimately, this business has the potential to be a top-rated towing service, but it needs to work on consistency and customer service. With some improvements in these areas, it could be a go-to choice for those in need of towing services.One major issue that stands out is the problem of drivers being rude and unprofessional, which has led to some customers feeling uncomfortable and disrespected. This needs to be addressed ASAP to ensure that customers feel valued and respected.
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Categories
Automotive & Boat Service
Road Assistance
Used Car Parts
Towing service
Auto wrecker
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