This business has a good reputation, with many satisfied clients praising Austin's professionalism and care for their pets. The positive reviews highlight the quality of service, with customers expressing gratitude for the good job done by Austin. However, there are some negative reviews that raise concerns. One client had a poor experience, with the groomer being late and unprofessional, and the other client was unhappy with the service provided, which led to a visit to the vet for their dog. Despite these issues, the business has a generally good reputation and is well-regarded by many customers. The lack of clear working hours on Thursdays may be a source of confusion for clients. Overall, the business has some room for improvement, but it appears to be a reliable option for pet grooming services.