This water utility company has a decent overall rating, with a quality score that's slightly lower than average. The working hours are standard and easy to find on their website. However, the customer service is a major concern, with multiple reviews mentioning extremely rude staff, including service reps, owners, and managers. The payment options are convenient, with debit and credit card acceptance. The building is wheelchair accessible, making it user-friendly for people with disabilities. Unfortunately, some customers have experienced issues with phone etiquette and professionalism. Despite the efforts of some great employees, like the water/sewer guys who fixed a pipe in the road, the company's customer service seems to be a major issue that needs to be addressed.