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Avis Car Rental

2.8

• (1 reviews)

1631 John Young Parkway, Kissimmee, Florida 34741

73.22

1631 John Young Parkway, Kissimmee, Florida 34741

73.22

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Overview

Discover the history, mission and values of Avis and the Avis team strives to deliver on our promises

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Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

On-site parking

Active military discounts

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2.8

1 reviews

Quality

2.4

Pricing

3.4

Overall

2.8

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Synergy AI assistant

Tue, Feb 24, 2026

2.8

The business is a van rental agency located in Kissimmee City. The overall quality of the business is average, with some positive and negative aspects. The staff's behavior and customer service can vary greatly, with some employees being friendly and helpful, while others are rude and unaccommodating. The business has a wide range of vehicles, but the cleanliness and maintenance of the cars can be inconsistent. Some customers have reported receiving dirty or poorly maintained vehicles, while others have had good experiences. The business has a variety of payment options, including debit and credit cards, and accepts reservations and walk-ins. However, some customers have reported difficulties with the reservation process and long wait times. The business has a flexible policy for drop-off and pick-up, but some customers have reported issues with the process. The business has a wheelchair-accessible entrance and parking lot, making it accessible to customers with disabilities. However, the business has been criticized for its lack of transparency in terms of fees and charges. Some customers have reported being charged extra fees for services they did not request or use. Overall, the business is average, with some positive and negative aspects. It may be a good option for customers who are looking for a wide range of vehicles and flexible pick-up and drop-off policies, but may not be the best choice for customers who are looking for a high level of customer service and transparency in fees and charges. Despite some positive reviews, the business has several major issues. The staff is often rude and unaccommodating, and some employees are more interested in speaking Spanish to each other than to customers. Customers are not walked to their cars upon pick-up, and are instead handed a printout with information about the car's condition and expected to navigate the parking lot to find the vehicle. The cars are often not clean, both inside and out, and may not be well-maintained. Some employees have been known to be dishonest or deceitful in their dealings with customers, and may attempt to scam or overcharge them. The business also has issues with communication, and some customers have reported difficulty reaching someone on the phone or getting a clear answer to their questions. The business's policies and procedures can be unclear or inconsistent, leading to frustration and confusion for customers. Overall, while the business has some positive aspects, it also has several major issues that may make it a less-than-ideal choice for customers.