The location of the van rental agency seems to have mixed reviews from customers. Some people have reported positive experiences with the staff, citing excellent customer service and flexibility with changes. However, others have expressed frustration with the lack of available vehicles, issues with the rental process, and unprofessional behavior from staff members. It is worth noting that some customers have reported problems with the agency's system, such as being overcharged or having issues with vehicle cleanliness. One issue that stands out is the inconsistent business hours, with some customers reporting that the agency closes early, leaving them stranded. Another issue is the lack of transparency in the rental process, with some customers feeling misled about the availability of vehicles. It seems that the agency could benefit from improving their communication and customer service skills to provide a more consistent and positive experience for their customers.