Tampa Bay
Avis Car Rental
42.11
42.11
Overview
Discover the history, mission and values of Avis and the Avis team strives to deliver on our promises
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Active military discounts
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Overall
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Avis Sarasota Airport location has had numerous issues reported by customers, including long wait times, poorly maintained vehicles, and unhelpful staff. Some customers have reported waiting over an hour in line to pick up their reserved vehicles, while others have received cars with pre-existing damage or with expired tags. The staff has also been described as unfriendly and unhelpful, with some customers reporting difficulty in getting their issues resolved. On the other hand, some customers have reported having positive experiences with the location, including friendly staff and a smooth rental process. However, these positive experiences are far outweighed by the numerous complaints. The location's failure to properly maintain their vehicles and provide helpful service has resulted in a loss of trust among customers. Avis should take steps to address these issues and improve the overall experience for their customers. Customers have reported that the location lacks adequate staffing, resulting in long wait times. The customer service team's responses to complaints have been seen as dismissive and unhelpful. Overall, the Avis Sarasota Airport location falls short in terms of quality and customer service.
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