Tampa Bay
Avis Car Rental
37.35
37.35
Overview
Discover the history, mission and values of Avis and the Avis team strives to deliver on our promises
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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This location provides great customer service with friendly and helpful staff, including Maria, Claire, and Angel. They are known for going above and beyond to accommodate customers' needs and are very patient and kind, even when faced with high volumes of customers. The staff is professional and courteous, and they take the time to explain the "rules" without talking down to customers. They are also very accommodating and helpful, and have been known to wait for customers who arrive after hours to rent a car. The location is clean and well-maintained, and the cars are clean and new. However, there have been some issues with car quality and cleanliness, with some customers reporting dirty cars and missing features. Despite this, the staff has been very helpful in resolving these issues and ensuring that customers are satisfied with their rental experience. The location has a wide range of car options, and customers have reported being able to find cars that meet their needs. However, there have been some issues with car availability, with some customers reporting that the location did not have the car they had reserved. This has resulted in customers having to search for alternative rental options, which can be frustrating. Despite this, the staff has been very helpful in resolving these issues and ensuring that customers are able to find a car that meets their needs.The pricing at this location is very competitive, with customers reporting that the prices are lower than at other rental car companies. However, there have been some issues with surprise fees and charges, with some customers reporting that they were charged extra for things like cleaning fees and mileage fees without being informed beforehand. This can be frustrating for customers, especially if they are not aware of the fees beforehand.Overall, this location provides a great customer service experience, with friendly and helpful staff and a wide range of car options. However, there are some issues with car quality and cleanliness, and pricing, which can be frustrating for customers. Despite this, the staff has been very helpful in resolving these issues and ensuring that customers are satisfied with their rental experience.There have been some issues with the accuracy of the car's mileage and condition when rented out, with some customers reporting that the car's mileage was higher than reported, and that the car was in poorer condition than expected. This can be frustrating for customers, especially if they are not aware of the issues beforehand.There have been some issues with the availability of cars at this location, with some customers reporting that the location did not have the car they had reserved. This can be frustrating for customers, especially if they have traveled a long distance to rent a car.Some customers have reported having a bad experience with the manager at this location, with issues such as being lied to about Avis services and being treated rudely. This can be frustrating for customers, especially if they have had a positive experience with the staff.Overall, this location provides a good customer service experience, but there are some issues that need to be addressed in order to provide a better experience for customers.
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