Based on the provided information, it appears that the business location has some issues with customer service and reliability. There are several reviews from customers who had negative experiences, including long wait times, dirty and damaged vehicles, and poor communication. However, there are also some positive reviews that mention good customer service and a helpful staff.Some specific issues that were mentioned by customers include:* Long wait times, even for customers who had pre-paid reservations* Dirty and damaged vehicles, including ones with expired tags or broken down cars* Poor communication, including staff members who seemed disinterested or unhelpful* Misleading information, including staff members who hid fees for insurance or didn't inform customers about the availability of certain vehiclesHowever, there are also some positive reviews that mention good customer service and a helpful staff. For example, one customer mentioned that a staff member named Chris was "amazing" and waited till 3 AM for the last flight so that they could pick up their car.Overall, it seems that the business location has some issues with customer service and reliability, but there are also some positive reviews that suggest that the staff can be helpful and attentive when they want to be.