Tampa Bay
Avis Car Rental
7.57
7.57
Overview
Discover the history, mission and values of Avis and the Avis team strives to deliver on our promises
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
Active military discounts
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Innovativeness
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Quality
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This Avis location on W Gandy Boulevard in Tampa City has its fair share of highs and lows. While some customers rave about the quality of service and professionalism of staff members like Katrina and Liz, others have had disappointing experiences with customer service, ranging from unhelpful representatives to difficulties in returning rented cars.
Many reviewers have expressed frustration with the lack of communication and unexplained issues with their rentals, such as being charged extra for services not requested or having their reservations cancelled without notice. On the other hand, some customers have praised the friendly and accommodating staff, as well as the cleanliness and condition of the vehicles.
In terms of pricing, Avis appears to be competitive, with many reviewers noting that the prices are reasonable. However, some have complained about being charged extra for services or fees not disclosed upfront.
One notable issue that multiple reviewers have highlighted is the lack of transparency and clarity in the rental process. This has led to frustration and wasted time for customers, who have had to spend hours on the phone or in person trying to resolve issues with their rentals.
Overall, while Avis has its strengths, particularly in terms of pricing and the quality of some staff members, it has room for improvement in terms of customer service and transparency.
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